Review
CRM & sales
Pipedrive review for a small team leaving spreadsheets (documentation-based)
Is Pipedrive a sensible first CRM for a small sales team moving off spreadsheets? Fit, plan limits, import steps, cost drivers and alternatives.
Tool profile · CRM & sales
HubSpot CRM
HubSpot's free CRM covers contacts, deal pipelines and sales tools for up to two users and 1,000 contacts, with paid Sales Hub tiers priced per seat.
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Who it suits
A good fit for
- Very small teams that want to start a CRM without paying
- Businesses that may later add HubSpot marketing or service tools
Consider something else if
- Teams with more than two users or 1,000 contacts that want to stay on the free CRM
- Buyers who need predictable costs at Professional, which adds a required one-time onboarding fee
Key features
- Contacts and deal pipelines
- Contact management, deal pipelines and CRM import are listed among free CRM features.
- Free sales tools
- Email tracking, email templates, meeting scheduling, live chat, payment links, a chatbot builder and a shared inbox are listed.
- Reporting dashboard
- A reporting dashboard is included in the free CRM feature list.
- Paid Sales Hub tiers
- Starter, Professional and Enterprise are priced per seat; Professional and Enterprise require one-time onboarding fees.
HubSpot CRM pricing
Free CRM for up to two users and 1,000 contacts. Paid Sales Hub plans are priced per seat; we do not quote them because promotional prices were displayed.
| Plan | Price | Key limits |
|---|---|---|
| Free | $0 | Up to two users and 1,000 contacts, no expiration date |
| Sales Hub Starter | Per seat; confirm on pricing page | Monthly or annual billing |
| Sales Hub Professional | Per seat; confirm on pricing page | Required one-time Professional Onboarding fee of $1,500 |
| Sales Hub Enterprise | Per seat; confirm on pricing page | Required one-time Enterprise Onboarding fee of $3,500 |
Evidence and scope
This profile summarizes HubSpot’s public CRM and Sales Hub pricing pages, checked on 4 October 2026. It is not a hands-on review or a claim about reliability. See Pipedrive vs HubSpot CRM for a decision-focused comparison.
Where the free CRM stops
HubSpot describes its free CRM as free with no expiration date for up to two users and 1,000 contacts. A third salesperson or a larger contact database means moving to a paid tier, so check those limits against your plans for the next year.
Paid tiers and onboarding
Sales Hub paid plans are priced per seat. The pricing page states that Professional requires a one-time onboarding fee of $1,500 and Enterprise one of $3,500, which are not included in the per-seat price. Include them in a first-year budget.
Before you decide
The free CRM stops fitting at a specific point: a third person who needs access, or a contact list growing past 1,000. Note which of those you expect to reach first, then price the paid Sales Hub tier for your team size, including any onboarding fee.
Our coverage of HubSpot CRM
Comparison
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Pipedrive vs HubSpot CRM: which first CRM fits a small sales team?
Compare Pipedrive and HubSpot CRM for a small sales team on free options, pricing basis, pipeline, email and growth path, using official documentation.
Guide
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How to choose a CRM for a small business sales team
A step-by-step method for choosing a first CRM for a small sales team, from defining pipeline stages to a one-week trial with real deals.
Sources
- HubSpot free CRM (opens in a new tab), HubSpot (accessed )
- HubSpot Sales Hub pricing (opens in a new tab), HubSpot (accessed )